N.O.W. Products & Services Policy

Purpose

The purpose of this Novel Office Works (N.O.W.) policy is to layout company product and service terms.  This policy document defines terms used, outlines the requirements for the cancellation of booked appointments, outlines our payment and cancellation policy to include identifying any applicable retainer or late fees.  This policy aims to protect the welfare of the business, and cover the expenses, time, and effort exerted to execute services required by clients.  Moreover, this policy ensures that both N.O.W. and its client reach an understanding to successfully execute the required services. 

Definition Of Terms

For the purpose of clarity, definitions of the terms used in this document are provided below:

1. Booking

The act of reserving a schedule to avail the services of N.O.W.  It is also used to refer to the reservation itself. 

2. Reservation/Appointment

The period dedicated to performing the required services as stated in the booking. Basically, it refers to the time used to perform services requested by the client. 

3. Retainer Fee

The retainer fee is the amount paid upfront to secure the schedule of the desired appointment.  This fee ensures that the slot intended to execute the appointment is blocked for the client and covers the expenses that N.O.W. may incur during the process.  This is dependent on services requested by the client and may not apply to all projects.  Your project estimate will advise if a retainer fee is required. 

4. Service Contract

The service contract is the binding agreement between N.O.W. and its client.  A service contract can be a one-time project or setup to occur on a subscription basis per agreed upon terms.  This is dependent on services requested by the client and may not apply to all projects.  Your project estimate will advise if a retainer fee is required.

Scope

This policy and the requirements defined herein shall apply to all clients, whether for notary or administrative services.  This policy extends to both ongoing and future projects and bookings.

Booking

In booking N.O.W. administrative services, the client must follow these steps:    

• Fill out and submit the appointment form found on the website.  Make sure to fill out the corresponding form for the services that will be availed.

• Wait for a response from the N.O.W. within the next 48 hours.

• Set a chosen schedule and location for the requested services via the online calendar or email correspondence.

• Wait for a confirmation email in the next 24 hours after setting all project booking details. 

In booking Notary Public services, the client shall follow these instructions:

• Fill out and submit the booking form found on the website.  Make sure to fill out the corresponding form for the services that will be availed.

• Wait for a response from N.O.W. within the next 48 hours.

• Set a schedule and location for in-person notary services or remote online notary (R.O.N.) services (effective 2/1/2022).  Documents to be notarized must be uploaded a minimum of 4 hours prior to this appointment.  Failure to upload documents could result in a delay of the appointment time and incur additional fees.

Cancellation

To cancel a service contract, the client must send a cancellation request via email or submit the online form at least 12 hours before the date/time of the appointment and/or a minimum of 5 business days before the monthly service contract is set for renewal.  Cancelling the contract means that the client pays for all services rendered up until the receipt of the request. 

Cancellations made after the set period above shall obligate the client to pay 50% or of the remaining balance or the balance of services rendered, whichever is greater, as a cancellation fee.

Reschedule

Should the client decide to change the date of the booking, the client should send a request to N.O.W. via email or web form at least 12 hours before the booked date to allow the provider to make the right arrangements and see whether the provider is available on the new date.

Payments (EXCLUDES Notary Services)

New clients, without prior history with N.O.W., shall pay a 25% retainer fee for their first transaction with N.O.W. to be collected upon service contract signing.  The retainer fee is non-refundable.  Therefore, should the client choose to cancel following the cancellation policy, the provider shall keep the retainer fee.  Any deviations from this section of payment policy are at the owner's discretion.

Upon confirmation of a new contract, the client must pay any outstanding balance(s) for prior service(s) provided by N.O.W. (existing clients) within 15 days of the newly signed agreement or before the new contract begins (whichever comes first).  An invoice and receipt shall be generated upon receipt of payment. Subscription service and project/task invoices will be generated based on client specifications and due within terms listed on the invoice.

All payments can be made through Cash, Check, ACH/EFT/WIRE bank transfer, Credit Card:  Square, Google/Apple Pay, PayPal, Stripe, CashApp, Venmo payment or Zelle.  Payment options will be elected at commencement of the new service contract. Payments can be paid manually, mailed, paid online, or set up for automatic draft.  All products and/or services requiring advanced payment will need to be paid electronically.

Payments (ONLY Notary Services)

New clients, without prior payment history with N.O.W., shall pay for their first signing appointment up front after booking their appointment.  Payment will be collected online.  Should the client need to cancel, advance payment is 100% refundable as long as client follows the cancellation policy and its timelines.  Any deviations from this section of the payment policy are at the owner's discretion.

Upon confirmation of a notary signing appointment, the client must pay any outstanding balance(s) for prior service(s) provided by N.O.W. within 15 days of the newly signed agreement or before the signing appointment (whichever comes first).  An invoice and receipt shall be generated upon receipt of payment. Subscription notary service invoices will be generated based on client subscription specifications and due within terms listed on the invoice.

All payments can be made through Cash, Check, ACH/EFT/WIRE bank transfer, Credit Card:  Square, Google/Apple Pay, PayPal, Stripe, CashApp, Venmo payment or Zelle.  Payment options will be elected at commencement of the new service contract. Payments can be paid manually, mailed, paid online, or set up for automatic draft.  All products and/or services requiring advanced payment will need to be paid electronically.

Refunds

Refunds are not available for customized print products.  Client will approve the custom order prior to submission to printer, so client accepts responsibility of any errors, omissions, or just dislike of final product.  

We have a 100% satisfaction guarantee for our services provided.  We will fix and work with our clients until they are satisfied with the final outcome.  If for some reason, an acceptable resolution cannot be made, we will refund the price of the service(s) purchased for up to 15 after the purchase date minus any non-refundable retainer fee(s), deposits, shipping/handling, or other applicable non-refundable charges.

Refunds can be requested by email, chat, or by submitting an online request.

This policy is effective as of April 1, 2019.